Terms and Conditions

Welcome to Binder Plumbing Repair. These Terms and Conditions govern your use of our website and services. By accessing our website or hiring our services, you agree to comply with these terms.

1. Services

1.1 Scope of Services

Binder Plumbing Repair offers residential and commercial plumbing repair services, including leak detection, drain cleaning, water heater repair, pipe replacement, and emergency plumbing solutions.

1.2 Service Availability

• Services are available.
• Emergency services are 24/7, subject to technician availability.
• Appointments may be rescheduled due to unforeseen circumstances (weather, emergencies, or high service demand).

1.3 Estimates & Pricing

• Estimates are provided free of charge and are based on an initial inspection.
• Pricing may change if additional issues are discovered during the repair.
• A deposit may be required for larger projects or special-order parts.

2. Customer Responsibilities

2.1 Access to Property

• Customers must provide clear and safe access to plumbing areas.
• If access is restricted, delays may occur, and additional charges may apply.

2.2 Accurate Information

• Customers must provide accurate details about the plumbing issue when requesting service.
• False or misleading information may result in additional charges or service refusal.

3. Payment Terms

3.1 Payment Methods

• We accept cash, credit/debit cards, bank transfers, and online payments.
• Payment is due upon completion of services unless agreed otherwise.

3.2 Late Payments

• Invoices not paid within days may incur late fees.
• Failure to pay may result in legal action or third-party collections.

3.3 Refunds & Cancellations

• Cancellations must be made at least 24 hours before the appointment.
• Deposits for special orders are non-refundable.
• If a service issue arises, we offer rework or partial refunds based on the situation.

4. Warranties & Liabilities

4.1 Service Warranty

• We provide a day warranty on labor and materials, excluding third-party parts.
• Warranty does not cover misuse, neglect, or unauthorized modifications.

4.2 Limitation of Liability

• Binder Plumbing Repair is not liable for indirect damages, losses, or property issues arising after service completion.
• Customers are responsible for maintenance and proper use of plumbing systems post-repair.

5. Privacy & Data Protection

5.1 Customer Information

• We collect basic customer details for scheduling and service purposes.
• Customer data is never shared or sold to third parties without consent.

5.2 Security

• We take reasonable steps to protect personal information, but cannot guarantee absolute security due to external factors.